Frequently Asked Questions

What is the minimum order quantity (MOQ)?

MOQ varies by product category, starting as low as 100 units. Contact us for specific details related to the products you are interested in.

Do you provide samples before ordering?

Yes, we offer product samples upon request to ensure quality and suitability before placing large orders.

What shipping options do you offer?

We offer sea freight (approx. 45 days) and air freight (approx. 15-18 days) with DDP terms for hassle-free delivery worldwide.

How can I track my order?

Once your order is shipped, we provide tracking information via email so you can monitor the delivery status in real time.

What if my shipment is delayed or damaged?

Our logistics team actively monitors shipments and we provide full support in case of delays or damages. We work closely with carriers to resolve issues promptly.

Can I customize products or packaging?

Customization options depend on the product and MOQ. Please contact us with your requirements and we will assist you with feasibility and pricing.

What payment methods do you accept?

We accept major payment methods including bank transfer, PayPal, and credit card. Specific terms can be discussed during contract negotiation.